Assistant Director of Housekeeping

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive resort in Lusail, Qatar, is hiring an Assistant Director of Housekeeping. The role supports the Director of Housekeeping in overseeing daily operations of the Housekeeping Department, ensuring cleanliness, hygiene, presentation and guest satisfaction, while managing departmental resources, supervising colleagues and maintaining brand standards.

Key responsibilities

• Oversee daily operations of guest rooms, public areas and back-of-house areas, coordinate room assignments and ensure timely room readiness with Front Office
• Inspect guest rooms, corridors and service areas regularly, and prepare the department for internal and external quality audits
• Supervise, coach and develop Housekeeping Managers, Supervisors and colleagues, assist with recruitment, onboarding and training, and monitor attendance, grooming and productivity
• Ensure compliance with brand standards and housekeeping SOPs, and act on guest feedback and complaints
• Help prepare and monitor departmental budgets, control operating expenses, manage inventory and minimise wastage
• Monitor guest satisfaction scores and support VIP room requirements
• Ensure compliance with health, safety and hygiene regulations, including safe handling of cleaning chemicals and PPE use
• Coordinate with Front Office, Engineering, Laundry, Security, HR and Learning & Development

Required profile

• Diploma or Bachelor's degree in Hospitality Management or a related field
• Minimum 5-7 years of housekeeping experience in the hospitality industry
• Previous supervisory or managerial experience in a luxury hotel
• Experience managing large teams and high-volume hotel operations

Required skills

• Strong understanding of housekeeping SOPs, cleaning standards and hotel operations
• Knowledge of housekeeping management systems and hotel PMS
• Excellent communication, organisational and leadership skills
• Financial awareness and inventory management capabilities