Front Office Manager

About the role

The Front Office Manager supports the overall management of the hotel’s front office, overseeing Bell/Door staff, the switchboard, and guest services. This role ensures smooth check‑in and check‑out processes, high guest satisfaction, and strong financial performance.

Key responsibilities

• Manage day‑to‑day front office operations, maintaining quality standards and meeting guest expectations.
• Handle guest complaints, resolve disputes, and ensure timely communication with guests and staff.
• Supervise staffing levels, schedule employees, and cover duties in the absence of senior front office managers.
• Monitor financial targets for the department and implement actions to achieve or exceed them.
• Lead, coach, and motivate the front desk team, fostering a collaborative and respectful work environment.
• Ensure consistent and exceptional customer service throughout all guest interactions.

Required profile

• High school diploma or GED with at least 2 years of experience in guest services, front desk, or a related area.
• OR a 2‑year degree in Hotel & Restaurant Management, Hospitality, Business Administration, or a related field (no experience required).

Required skills

What we offer

• Full‑time position in a dynamic hotel environment.
• Opportunities for professional growth and development.