Guest Relations Agent (Arabic Speaker)

About the role

Rixos Gulf Hotel Doha, a luxury hotel with 378 guest rooms, is looking for a dynamic Guest Relations Agent who speaks Arabic. Working under the guidance of the Guest Relations Supervisor and/or Manager and within Rixos policies and procedures, the agent provides efficient, personalized, courteous and punctual service, ensuring every guest feels welcome from arrival until departure.

Key responsibilities

• Deliver personalized, courteous and punctual service that reflects Turkish hospitality and culture.
• Work as part of a team so that each guest leaves fully satisfied and wishes to return.
• Maintain set standards while creating rich lifestyle experiences and maximizing guest satisfaction and organizational profitability.

Required profile

• High school diploma or bachelor's degree, preferably in Hospitality, Tourism, Hotel Management or a related field.
• Fluent Arabic and English; additional languages are an advantage.
• Previous experience in hotel guest relations, front office, reception, concierge, customer service or luxury hospitality is preferred.
• Ability to understand and respond appropriately to guests from different cultural backgrounds, especially Arabic-speaking guests.
• Willingness to work shifts, weekends, holidays and busy periods.

Required skills

• Strong guest-service and interpersonal skills, with excellent verbal and written communication and diplomatic handling of complaints.
• Problem-solving: resolving guest concerns quickly while keeping a positive experience.
• Familiarity with hotel systems, email, Microsoft Office and reservation/CRM systems.