This job is no longer available
This job expired on 19/07/2026. It no longer accepts applications.
Guest Service Agent
Minor Hotels · Doha
Job description
About the role
We are looking for a Guest Service Agent to join our front‑office team at Al Najada Doha Hotel By Tivoli. The role involves delivering courteous, professional service to our guests throughout their stay, ensuring their satisfaction from check‑in to check‑out.
Key responsibilities
- Take reservations, greet and register guests upon arrival.
- Provide outstanding service during the guest’s stay, addressing enquiries, requests and comments promptly.
- Assist guests via phone, email or in‑person with any needs, coordinating with housekeeping and other departments as required.
- Maintain accurate records and process billing using the hotel’s Property Management System.
- Settle guest accounts accurately at checkout.
Required profile
- Strong focus on customer service.
- Fluency in English.
- Excellent communication skills.
- Willingness to work shifts, weekends and public holidays.
- Prior experience in hotel front‑office operations is preferred.
Required skills
- Proficiency with Microsoft Office.
- Experience with Property Management Systems (PMS) – preferred.
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Minor Hotels
Doha
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