Guest Services Officer

About the role

The Guest Services Officer delivers a consistent, high‑quality experience to hotel guests while supporting the smooth operation of the Reception area within the Rooms Division.

Key responsibilities

• Provide excellent, consistent service to all customers.
• Assist with check‑in, check‑out and guest inquiries.
• Contribute to the efficient running of the Reception desk.
• Handle guest feedback and resolve concerns with empathy and efficiency.
• Maintain a professional and welcoming lobby environment.

Required profile

• Diploma or Bachelor’s degree in Hospitality Management, Hotel Administration or a related field.
• 1–2 years of Front Office or Guest Services experience in a luxury hotel environment.
• Excellent command of English; additional languages are a plus.
• Strong interpersonal and communication skills with a guest‑centric approach.
• Well‑groomed and professional appearance in line with Hyatt standards.

Required skills

• Proficiency with Opera PMS or a similar hotel management system.
• Basic Microsoft Office skills.

What we offer

• Complimentary room nights at selected Hyatt properties worldwide.
• 50% discount in Food & Beverage outlets.
• Two days off each week across all levels.
• Colleague accommodation with transport to and from the hotel.
• Free meals in the colleague restaurant.
• Uniforms provided and laundered.
• Discounted room rates for associates, friends and family.
• Ongoing learning and development opportunities.