Hostess - Souq Waqif Boutique Hotel

About the role

Tivoli Hotels & Resorts is hiring a Hostess for its Souq Waqif boutique hotel in Doha, Qatar. Reporting to the F&B Supervisor, the Hostess welcomes guests, manages restaurant reservations and seating, and ensures a warm, professional welcome in line with Tivoli brand standards.

Key responsibilities

• Welcome and greet guests warmly and professionally, escort them to their tables and help with seating.
• Manage reservations, including calls, confirmations, cancellations and special requests, and keep the reservation system accurate.
• Coordinate with the Restaurant Supervisor and service team for smooth guest flow and timely seating.
• Inform guests about menus, promotions, opening hours and hotel facilities, and recognize VIPs, repeat guests and special occasions.
• Handle guest inquiries and refer matters to management when needed.
• Keep the entrance, hostess station, menus and reception area clean and tidy.
• Assist with group bookings, special events and promotions, and support the Food & Beverage team.
• Maintain professional appearance, follow hotel policies, SOPs and health and safety rules, and keep guest information confidential.

Required profile

• Previous experience as a Hostess or in guest relations, preferably in a hotel or upscale restaurant; luxury hospitality experience is an advantage.
• Good command of written and spoken English; additional languages are an advantage.
• Ability to work flexible shifts, including weekends and public holidays.
• Professional appearance, positive attitude and guest-oriented approach.

Required skills

• Knowledge of restaurant reservation systems and basic computer applications is preferred.
• Strong organization, attention to detail and teamwork.
• Customer service, communication and problem-solving skills.