IT Support Engineer (Part-Time / On-Call)

About the role

This is a part-time, on-call independent contractor position for an IT Support Engineer based in Doha, Qatar, working on-site. Work is assigned as service tickets arise, so availability and flexibility are important.

Key responsibilities

• Provide IT infrastructure field support, troubleshooting hardware, software and operating system issues without affecting hardware warranties or customer security compliance.
• Install, troubleshoot and fix desktops, laptops, printers and other peripherals, and desktop applications.
• Perform desk-side support and PC break/fix, including basic administration of Windows, and preferably macOS and Linux.
• Support smart hand activities at sites, including peripherals and networking hardware such as routers, switches, firewalls, racks and cabinets.
• Troubleshoot end-user network cabling and analyse repeat calls to develop preventive actions.
• Manage tickets and communicate clearly with clients and management.

Required profile

• At least 2 to 3 years of IT infrastructure field support experience.
• Associate degree in Electronics and CompTIA A+ certification preferred; other OEM vendor certifications may help.
• Good customer management, written and oral communication, and ability to work independently or in a team.
• Able to lift and move equipment up to 50 lbs and work flexible schedules.

Required skills

• Basic knowledge of enterprise LAN and WAN, TCP/IP, DNS, DHCP, VPN and RDP.
• Experience with ticketing tools such as ServiceNow or Remedy.
• Problem management and repeat call analysis.