NOC / Network Operations Engineer

About the role

Madre Integrated Engineering is hiring a full-time NOC / Network Operations Engineer in Doha within the airline and aviation sector. The role covers advanced diagnostics, incident management, configuration and firmware maintenance, and mentoring of Level-2 engineers.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure levels and carry out root-cause analysis for major and recurring incidents, owning the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring, and maintain monitoring coverage after changes.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-2 competence.
• Provide technical assessments to the Change Advisory Board for system changes.
• Operate 24x7 monitoring, correlate and triage events, and feed incidents into the service.

Required profile

• 4+ years of relevant experience.
• Network monitoring / NMS certification.
• ITIL Foundation.