Oracle CX Senior Consultant

About the role

The Oracle CX Senior Consultant will lead end‑to‑end Oracle Customer Experience implementations for enterprise and government clients. You will act as a trusted advisor, designing, configuring and optimizing solutions across Sales Cloud, Service Cloud, Marketing Cloud, CPQ and CX Unity.

Key responsibilities

• Lead full lifecycle implementations of Oracle CX modules, including discovery, design, configuration, integration and go‑live.
• Conduct workshops, gather requirements and translate them into scalable solution architectures.
• Manage system integrations with ERP, CRM, digital channels and third‑party platforms using Oracle Integration Cloud (OIC).
• Define data migration strategies, APIs, integration and governance frameworks.
• Oversee testing, UAT, deployment and post‑production support to ensure projects meet scope, timeline and quality standards.
• Serve as a strategic advisor to enterprise and government stakeholders, delivering presentations, demos and roadmap planning.
• Support pre‑sales activities such as solution design, effort estimation and RFP responses.
• Mentor junior consultants and contribute reusable assets to the Oracle practice.

Required profile

• 10+ years of hands‑on experience implementing Oracle CX / Engagement Cloud solutions.
• Proven delivery across multiple Oracle CX modules, with expertise in at least four of: Sales Cloud, Service Cloud, Marketing Cloud, CPQ, CX Unity.
• Previous experience in a consulting firm or system integrator environment.
• Strong background managing enterprise and government‑sector client engagements.
• Demonstrated ability to lead workshops, solution design sessions and large‑scale deployments.

Required skills

• Oracle Sales Cloud (Opportunity Management, Forecasting, etc.)
• Oracle Service Cloud
• Oracle Marketing Cloud (Eloqua, Responsys)
• Oracle CPQ
• Oracle CX Unity / Customer Data Platform
• Oracle Integration Cloud (OIC)
• Data migration, API development and integration governance