Product Specialist – Dental Medical Equipment

About the role

This Product Specialist role focuses on achieving sales and revenue targets through business development, territory management and key account management, while providing clinical and technical product support. It covers tenders, orders, inventory and collections, and strengthens customer relationships to drive sustainable growth.

Key responsibilities

• Deliver the monthly and quarterly revenue target for the assigned product line, plan territory coverage and call cycle, and generate and qualify leads through calls, networking and events.
• Open new accounts, update customers on product releases, run product demonstrations and provide monthly demand and sales forecasts.
• Build relationships with healthcare professionals, clinical staff and procurement at assigned accounts (HMC, military and private institutions), resolve first-level customer issues and support HCPs during procedures and product use, including scrubbing in where required.
• Follow up installations and the preventive maintenance schedule for installed equipment.
• Prepare technical and commercial offers and tender documents, follow up purchase orders and contract call-offs, and coordinate delivery and invoicing with Logistics and Finance.
• Follow up collections against the collection plan and update AR ageing.
• Monitor stock and consumption, push first-expiry-first-out sales, deliver and collect product sets and instruments, and check instruments and consumables.
• Follow up suppliers on orders, deliveries and quotations, report complaints and adverse product performance, and support logistics for workshops, courses and customer events.
• Maintain product knowledge, complete required training and keep pipeline, activity records and sales expenses current.

Required profile

• Graduate dentist or experience in the dental industry with a medical degree.
• At least 2 years of overall experience, including 1 year in a similar capacity in the medical equipment or dental industry.
• Fluent in both English and Arabic.
• Valid GCC driving licence.

Required skills

• Advanced knowledge of the MS Office suite.
• Medical equipment and dental industry experience.