Remote Customer Support Agent

About the role

We are looking for a friendly, dependable Remote Customer Support Agent to assist customers with routine questions, account information, service requests, and order inquiries via email and live chat. This entry‑level position is ideal for recent graduates, career changers, or anyone seeking their first remote customer service role.

Key responsibilities

• Respond to customer inquiries through email and chat, providing clear and accurate information.
• Enter and update customer data in approved systems, maintaining accurate records.
• Create, manage, and close support tickets while tracking case progress.
• Escalate complex issues to the appropriate team and follow up as needed.

Required profile

• High school diploma or equivalent with basic computer proficiency.
• Strong written and verbal communication skills and a professional, friendly demeanor.
• Ability to work independently in a remote environment and manage multiple routine requests.
• Reliable internet connection and a suitable workspace.

Required skills

• Basic typing and computer navigation.
• Familiarity with email, live‑chat platforms, and CRM or ticket‑management systems.
• Experience with Microsoft Office or Google Workspace for data entry and documentation.

What we offer

• Fully remote work environment with flexible scheduling.
• Competitive entry‑level compensation and paid training.
• Full‑time and part‑time opportunities, paid time off, and benefits where applicable.
• Opportunities for career advancement and professional development.