Senior Account Manager – Government & Institutional Accounts

About the role

Digiturnal, a Doha‑based marketing and creative agency, is expanding its government and institutional practice. The Senior Account Manager will be the single point of contact for a major national client, ensuring smooth delivery of strategy, design, content, and production services.

Key responsibilities

• Own the end‑to‑end client relationship, including weekly operations meetings, priority setting, escalations, and satisfaction tracking.
• Lead monthly content‑calendar planning, review, amendment, and obtain written client approval.
• Receive, triage, and brief internal teams on incoming requests, tracking each job against agreed turnaround times, including same‑day deliverables for events.
• Manage the two‑way approval cycle, consolidating client feedback for internal teams and packaging work for client sign‑off.
• Maintain detailed trackers, logs, and documentation that meet government standards.
• Present monthly performance reports in person and translate findings into actionable plans for the next month.
• Coordinate on‑site event logistics such as coverage requests, permits, access, and delivery timing.
• Uphold brand, national identity, and cultural standards across all deliverables.

Required profile

• 10+ years of experience in account, client, or project management within an agency or communications environment.
• Proven experience working with government or semi‑government entities in Qatar.
• Native‑level Arabic and strong professional English, both written and spoken.
• Long‑term residence in Qatar with deep knowledge of local market sensitivities.
• Willingness to work part‑time embedded at the client’s offices.
• Exceptional organizational skills and meticulous documentation habits.

Required skills

• Social‑media account management, including content calendars and community analytics.
• Coordination of photo/video coverage for official events under tight deadlines.
• Formal Arabic correspondence and familiarity with government communication etiquette.

What we offer

• Opportunity to shape a high‑visibility government practice within a creative agency.
• Collaborative senior team covering strategy, design, production, and community management.
• Dynamic work environment split between agency headquarters and client offices.