Senior Network Engineer (Level 3)

About the role

Madre Integrated Engineering is looking for a Senior Network Engineer (Level 3) in Doha. The role provides advanced diagnostics at system, application and infrastructure level, owns the permanent fix for major and recurring incidents and leads Aruba/HPE back-to-back support.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level and carry out root-cause analysis for major and recurring incidents, owning the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring for the system.
• Maintain design documents, SOPs and the knowledge base, and mentor and sign off Level-3 competence.
• Provide technical assessments to the Change Advisory Board for changes to the system.
• Lead Aruba/HPE back-to-back on network design-level troubleshooting, firmware strategy, capacity and major change.

Required profile

• 7+ years of senior network engineering experience.
• Aruba (ACMP/ACEP) or Cisco (CCNP) certification.
• ITIL Foundation.