Spa Desk Agent

About the role

The Spa Desk Agent is responsible for managing reservations, guest interactions and payment processing for the spa and salon at The Ritz‑Carlton Doha. This front‑line position ensures smooth scheduling for individuals and groups while delivering the brand’s high standard of service.

Key responsibilities

• Schedule services using the spa/salon reservations software and confirm appointments with guests.
• Answer guest inquiries about available services and promote spa offerings.
• Update reservation and cancellation lists throughout the day and communicate changes to service providers.
• Check‑in guests, verify identity, and provide a brief orientation to the spa facilities.
• Process payments, handle cash tips, and reconcile receipts with Accounting.
• Report maintenance issues, accidents or unsafe conditions to the appropriate departments.
• Maintain a professional appearance, protect confidential information and uphold company policies.

Required profile

• High school diploma or G.E.D. equivalent.
• Less than one year of related experience in a spa, salon or hospitality front‑desk role.
• No supervisory experience or specific certifications required.