Standard & Compliance Manager (Inflight Catering)

About the role

Qatar Aircraft Catering Company (QACC) is looking for a Standard & Compliance Manager in Doha to ensure its in-flight meals, lounges and cafeterias comply with internal standards, regulatory requirements and operational excellence. The role drives compliance through automated audit tracking, a digital SOP system and real-time KPI dashboards, and oversees on-the-job training, ramp operations compliance and continuous quality improvement.

Key responsibilities

• Develop and run a digital compliance tracking system for audit findings and closure timelines, and automate the audit checklist process.
• Conduct scheduled and surprise audits across all areas against QACC regulations and airline requirements.
• Digitize Standard Operating Procedures (SOPs) across functions, standardize documentation and review them regularly.
• Build a digital SOP training system and a centralized dashboard showing compliance scores, audit findings, training progress and quality metrics.
• Monitor customer complaints, airline audit feedback and service quality reports, and feed them into continuous improvement.
• Ensure staff complete structured training on below-the-wing and above-the-wing ramp operations, ramp safety and security obligations.
• Provide data-driven insights to management and establish a feedback channel for operations teams.

Required profile

• Bachelor's degree with at least 7 years of job-related experience.
• Experience in food safety, quality assurance, catering performance or compliance management, preferably in airline catering, hospitality or food production.
• Experience training staff on compliance, food safety and hygiene.
• Bachelor's degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering or a related field.
• Command of English and familiarity with QACC operations.

Required skills

• Ability to develop and implement SOPs.
• Strong analytical skills and knowledge of Lean or Six Sigma.
• Power BI and other IT tools for compliance tracking, KPI monitoring and dashboard reporting.

To apply, candidates upload their CV and complete the online application form.