Technical Coordinator - CCTV Systems

About the role

The Technical Coordinator for CCTV Systems coordinates the day-to-day operation, maintenance and documentation of CCTV systems. It acts as the main coordination point between IT, Facilities Management, site teams and relevant authorities (MOI-SSD), ensuring incidents and service requests are followed through, systems stay available, records are accurate and all work complies with approved technical, security and organizational requirements.

Key responsibilities

• Receive, log, prioritize and track CCTV incidents, service requests and corrective actions until verified closure.
• Coordinate site surveys, access, work permits, shutdowns, testing, commissioning and handover with internal stakeholders and approved contractors.
• Follow up with the Ministry of Interior-Security Systems Department (MOI-SSD) on all uploaded requests.
• Review contractor reports, quotations, technical submissions, method statements, material requests and completion documents for completeness and alignment with approved requirements.
• Monitor contractor performance against service levels, schedules, safety rules, quality requirements and agreed response or resolution targets.
• Take part in upgrades, expansions, migrations and improvements, including inventory checks, implementation tracking, testing and final acceptance.
• Visit sites, control rooms, equipment rooms and operational areas, and support urgent incidents, planned maintenance and after-hours work.

Required profile

• Bachelor's degree.
• Minimum 1 year of any coordination work.
• Ability to communicate in Arabic and English, and to explain technical issues to technical and non-technical stakeholders.
• Valid driving licence where regular travel between sites is needed.

Required skills

• Working knowledge of Microsoft Word, Excel, Outlook and Teams for reporting, tracking and communication.
• Strong documentation, reporting, contractor coordination, problem-solving, prioritization and follow-up skills.