Technology Services Controller (MCX & Telecom)

About the role

Hamad International Airport is hiring a Technology Services Controller for its corporate and commercial team in Doha, Qatar. The role covers the engineering, implementation, integration, operation and lifecycle support of Mission-Critical Services (MCX) and enterprise telecom platforms in a 24x7 airport environment, keeping MCPTT, MCVideo, MCData, private LTE/5G and associated services secure, resilient, interoperable and available.

Key responsibilities

• Support MCX services such as MCPTT, MCVideo, MCData, dispatching, recording, location, group management and related applications.
• Support the design, implementation, integration, testing and acceptance of MCX solutions over private LTE/5G networks.
• Configure and troubleshoot users, talk groups, service profiles, priorities, pre-emption, emergency calls, floor control, device onboarding and application access.
• Monitor service health, availability, capacity, performance, alarms, license use and quality indicators, and act on degradation before it affects operations.
• Troubleshoot incidents using logs, alarms, SIP/SDP traces, RTP analysis, packet captures, RTMT, CDR/CMR and gateway diagnostics, and perform root-cause analysis.
• Maintain designs, configuration records, test plans, SOPs, recovery procedures and asset records, and plan upgrades, migrations, patches and capacity expansions with minimal disruption.
• Apply security controls including secure configuration, identity and access management, certificate management, network segmentation, logging, vulnerability remediation, backup and disaster-recovery readiness.
• Coordinate with telecom operators, OEMs, system integrators and support partners, and take part in planned maintenance, major incidents and out-of-hours support.

Required profile

• Bachelor's degree or diploma in telecommunications, electronics, computer engineering, computer science or information technology, or equivalent.
• 4 years of hands-on experience in mission-critical communications, including MCPTT, MCVideo and MCData over private LTE/5G.
• Experience supporting MCX services in aviation, public-safety, telecom operator, large enterprise or other 24x7 environments.
• OEM certification in MCX/MCPTT or LTE/5G is an added advantage; TETRA/DMR/P25 experience is also an advantage.
• Good command of written and spoken English and strong technical documentation skills.

Required skills

• Hands-on configuration and administration of MCX services (users, groups, talk groups, dispatch console, call recording, location services).
• Working knowledge of MCX architecture, IMS/SIP core, EPC/5GC, RAN, APN/DNN, QoS, IdMS/KMS and end-to-end security.
• Ability to coordinate with OEMs, mobile network operators and service providers.