Account Management Intern

About the role

qlub is a fast-scaling fintech that helps restaurants accept payments at the table via QR codes, digital menus, order-and-pay links and SoftPOS terminals. As an Account Management Intern, you will work closely with an existing Account Executive in Qatar to support a portfolio of restaurant partners from launch day onwards. The role is mainly customer-facing and field-based, with much of the week spent in restaurants across Doha.

Key responsibilities

• Conduct training sessions for front-of-house staff at new and existing restaurants
• Carry out performance visits at live outlets and send a field report to the Account Executive
• Follow up on visit findings with the restaurant and the Account Executive until each issue is closed
• Help solve POS and integration issues with the restaurant and the Integrations team
• Help prepare and send partner success reports

Required profile

• Recently graduated with a Bachelor's degree
• Lived in Doha for 3+ years
• Available full-time in Doha, and happy to move between restaurants during the day
• A valid Qatar driving licence is a strong advantage
• Nice to have: experience in F&B, hospitality, retail or customer service

Required skills

• Tech-savvy, especially with AI tools
• Excel / Google Sheets skills
• Comfortable working shifts, either 9am-6pm or 12pm-9pm

What we offer

• Real ownership over products used by millions of diners and thousands of restaurants
• The chance to solve challenging problems in payments, hospitality and customer experience
• A fast-moving environment where great ideas become reality quickly
• Close collaboration with experienced operators, builders and industry experts