Account Management Team Lead

About the role

Delivery Hero is looking for an Account Management Team Lead in Doha, Qatar. You will coach a team of account managers in building long-term, profitable relationships with their partners, while also leading by example through your own portfolio of partners and growing their business.

Key responsibilities

• Manage complex critical partners and personally run key restaurant partner accounts, driving growth, satisfaction and execution of account plans
• Coach the team on end-to-end client relationships, including pitching, negotiation and long-term profitable partnerships
• Keep daily, weekly and monthly targets on track and ensure high efficiency across the team
• Provide ongoing training and development, set clear expectations and guide professional growth
• Maintain detailed reporting on team performance and prepare regular reports for senior management
• Develop and implement account management strategies to maximise partner success and revenue
• Use data analytics to assess account performance, spot trends and propose strategic recommendations
• Work with cross-functional teams to resolve partner concerns and optimise the partner experience
• Identify process improvement opportunities and help develop best practices
• Drive pipeline and attainment against team goals

Required profile

• Passion for sales and 5+ years of experience, ideally in sales, account management or a related field
• Comfortable in a transactional deal cycle, with creative sales tactics to engage prospects
• High level of ownership and dedication
• Native Arabic speaker

Required skills

• CRM (Salesforce)
• Google Apps