Assistant Director of Housekeeping

About the role

Rixos Premium Qetaifan Island North, a multi-inclusive island resort in Qatar, is looking for an Assistant Director of Housekeeping. The role supports the Director of Housekeeping in overseeing daily operations of the Housekeeping Department, ensuring high standards of cleanliness, hygiene, presentation and guest satisfaction, while managing departmental resources, supervising colleagues and maintaining brand standards.

Key responsibilities

• Oversee daily operations of guest rooms, public areas and back-of-house areas, coordinate room assignments and ensure timely room readiness with Front Office
• Inspect guest rooms, corridors and service areas regularly and ensure compliance with brand standards and housekeeping SOPs
• Prepare the department for internal and external quality audits and act on guest feedback
• Supervise, coach and develop Housekeeping Managers, Supervisors and colleagues; assist with recruitment, onboarding and training; monitor attendance, grooming, discipline and productivity
• Assist in preparing and monitoring departmental budgets, control operating expenses and inventory, and monitor labour productivity and overtime
• Respond promptly to guest requests and complaints, support VIP room requirements and maintain strong links with Front Office, Guest Relations, Engineering, Laundry, Security and HR
• Ensure compliance with health, safety and hygiene regulations, safe handling of cleaning chemicals, use of PPE and workplace safety inspections

Required profile

• Diploma or Bachelor's degree in Hospitality Management or a related field
• Minimum 5-7 years of housekeeping experience in the hospitality industry
• Previous supervisory or managerial experience in a luxury hotel
• Experience managing large teams and high-volume hotel operations

Required skills

• Strong understanding of housekeeping SOPs, cleaning standards and hotel operations
• Knowledge of housekeeping management systems and hotel PMS
• Excellent communication, organizational and leadership skills
• Financial awareness and inventory management capabilities