Assistant L&D & Talent Acquisition Manager

About the role

This position supports the Human Resources Manager in a hotel, covering learning and development, talent acquisition, customer service support, personnel relations, budget and administration. It combines training coordination, recruitment coordination and day-to-day HR support.

Key responsibilities

• Learning & Development: prepare, coordinate and monitor the Annual Training Plan and Monthly Training Calendar, ensure employees receive at least 3 hours of skills training per month, run general, core, supervisory and management development programmes, and deliver orientation, Forbes Travel Guide, LQA, hygiene, health and safety, fire safety and computer training.
• Design and deliver engaging training sessions, update training materials, run e-learning and digital learning initiatives, and track attendance and evaluations.
• Talent Acquisition: coordinate recruitment and selection, screen CVs, arrange interviews, liaise with recruitment agencies and hospitality schools, and handle internship recruitment, placement and onboarding.
• Customer service: train staff on service standards and brand values, coach employees and respond promptly to training and recruitment requests.
• Personnel: support employee development, succession planning, coaching and mentoring, and reinforce grooming, uniform and hygiene standards.
• Budget: help prepare and monitor the annual training budget and coordinate external training providers.
• Administration: communicate policies and the Employee Handbook, run engagement activities, keep HR records confidential and accurate, and support the HR department's other projects.

Required profile

• University degree or diploma, preferably in Human Resources Management, Business Administration, Hospitality Management or a related field.
• Previous experience in Learning & Development, Human Resources, Talent Acquisition or hotel operations, preferably in the hospitality industry.
• Good understanding of training needs analysis, training coordination, employee development and recruitment processes.
• Knowledge of luxury hospitality service standards such as Forbes Travel Guide and LQA is an advantage.
• Strong communication, presentation, interpersonal and organisational skills, and ability to keep confidential information secure.

Required skills

• Proficiency in Microsoft Office applications
• Familiarity with learning management and recruitment systems
• Ability to conduct training sessions, facilitate group discussions and role-play activities