Assistant Manager - Operations Shipping Agency

About the role

The Assistant Manager – Operations will support the Shipping Agency Manager in overseeing daily port and stevedoring activities. This role ensures smooth communication between internal teams, shipping lines, ship operators and authorities while maintaining high standards of safety and regulatory compliance.

Key responsibilities

• Assist the manager in monitoring progress of all operational tasks under his/her control.
• Coordinate internal communication with port services and stevedoring teams.
• Serve as the primary external liaison for shipping lines, ship operators and official authorities.
• Prepare and process shipping documentation and ensure all regulatory requirements are met.
• Represent the agency in operational matters on behalf of shipping lines.
• Conduct risk assessments and implement safe systems of work within the department.
• Ensure all personnel and contractors are competent, trained and adhere to safety procedures.
• Report, investigate and follow up on accidents, incidents and near‑misses.
• Promote a culture of occupational health, safety and environmental responsibility.

Required profile

• Strong understanding of shipping agency operations and port services.
• Ability to communicate effectively with internal teams, external partners and regulatory bodies.
• Experience in conducting risk assessments and enforcing safety standards.
• Proactive attitude towards incident reporting and continuous improvement.
• Leadership qualities to guide staff and contractors under your authority.

Required skills