Grocery Operations Lead

About the role

Snoonu is looking for a Grocery Operations Lead to oversee the daily operations of its grocery business, ensuring operational efficiency, service excellence and consistent execution across all grocery operations. The role leads operational teams, optimizes processes, monitors performance and works with cross-functional stakeholders to deliver an excellent experience for customers, partners and employees. It covers the day-to-day activities of grocery pickers, quality checkers and dispatch teams, managing resources across multiple branches to improve on-ground throughput, reduce bottlenecks and ensure SLA compliance.

Key responsibilities

• Lead day-to-day grocery operations and achieve operational targets.
• Monitor operational KPIs, identify gaps and implement action plans to improve efficiency, productivity and service quality.
• Supervise Operations Supervisors, Team Leads and operational staff and foster a high-performance culture.
• Collaborate with Commercial, Supply, Fleet, Customer Experience, Product and Finance teams to resolve operational challenges.
• Monitor order fulfillment, inventory availability and capacity to meet SLAs.
• Analyze operational data, prepare performance reports and recommend improvements.
• Drive process improvements and automation to speed up preparation, improve order accuracy and reduce driver wait times.
• Ensure compliance with operational policies, food safety standards, quality requirements and health and safety regulations.
• Handle escalations and customer-impacting issues through root cause analysis and corrective actions.
• Support workforce planning, shift scheduling and resource allocation.
• Coach, mentor and develop team members through feedback, training and performance support.

Required profile

• Bachelor's degree in Business Administration, Operations Management, Supply Chain, Logistics, Retail Management or a related field.
• 5-7 years of experience in grocery operations, retail operations, warehouse operations, logistics or quick-commerce, including leadership experience.
• Experience in grocery retail, e-commerce, marketplace or quick-commerce operations is highly preferred.
• Ability to thrive in a fast-paced environment while managing multiple priorities.

Required skills

• Strong knowledge of end-to-end order fulfillment, including picking, quality control and dispatch.
• Understanding of operational performance management, inventory control, workforce planning and service delivery.
• Leadership, communication and stakeholder management skills.
• Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint).