Branch Service Assistant – Customer Service (Qatari & Children of Qatari mother)

About the role

The Branch Service Assistant (BSA) supports walk‑in customers by handling quick‑service requests such as statement printing, ID updates, card activation and letter issuance, while encouraging migration to digital channels to improve the client experience.

Key responsibilities

• Assist walk‑in customers with quick‑service requests including statement printing, QID and CIF updates, card activation, IBAN letter issuance and delivery of liability/clearance letters.
• Promote and educate customers on alternative digital banking channels to reduce wait times and increase profitability.
• Process customer requests according to internal SOPs, monitor application status and ensure compliance with operating procedures and branch branding.
• Contribute to continuous‑improvement initiatives, prepare departmental statements and reports, and uphold quality, health, safety and environmental standards.

Required profile

• Bachelor’s degree or equivalent.
• Customer‑oriented with a strong service focus.
• Ability to manage branch traffic and reduce wait times.
• Attention to compliance and procedural guidelines.

Required skills

• Knowledge of banking quick‑service processes (statement printing, QID updates, CIF updates, card activation, IBAN issuance).
• Proficiency in using digital banking channels and internal banking systems.