Call Center Representative

About the role

DOC Medical Center is looking for a customer‑focused Call Center Representative to be the first point of contact for patients. You will manage communications, schedule appointments, and ensure a smooth experience across clinical and administrative teams.

Key responsibilities

• Handle inbound and outbound calls, booking, rescheduling, and cancelling patient appointments.
• Verify patient information and keep accurate records in the hospital information system.
• Provide clear information on services, physicians, clinic schedules, and appointment requirements.
• Coordinate with clinical and administrative teams to optimise patient flow.
• Respond professionally to patient inquiries and resolve concerns promptly.
• Follow up on missed appointments, collect patient feedback, and manage service requests.
• Maintain confidentiality of patient data and adhere to organisational policies.
• Generate reports and support departmental performance objectives as needed.

Required profile

• Bachelor’s degree with a medical or allied healthcare background.
• Minimum 3 years experience in a healthcare call centre or medical receptionist role.
• Fluent in English and Arabic.
• Currently residing in Qatar.

Required skills

• Proficiency with appointment scheduling systems.
• Experience using medical software and patient management systems.
• Strong command of Microsoft Office.