Client Advisor – Luxury Retail

About the role

As a Client Advisor for a world‑renowned luxury brand, you will be the primary ambassador of the brand’s DNA, delivering a highly personalized and memorable experience to every client. You will work within a high‑performing sales team, translating client needs into sales success while fostering long‑term loyalty.

Key responsibilities

• Deliver exceptional customer service by following the brand’s sales ceremony and exceeding client expectations.
• Participate in all training sessions covering sales techniques, product knowledge and brand storytelling.
• Maintain deep product knowledge, including design, craftsmanship, materials and care instructions.
• Manage client queries, returns and damages promptly and professionally.
• Drive sales performance by meeting individual and store targets and actively promoting key collections.
• Build and nurture lasting client relationships, updating CRM records and organising private events or product launches.
• Uphold the luxury brand image through personal grooming, dress code and professional behaviour.
• Collaborate with teammates to ensure the boutique is presented to the highest standards.

Required profile

• Professional appearance and adherence to dress‑code standards.
• Strong communication skills and a polished, courteous demeanor.
• Sales‑driven mindset with a proven ability to meet or exceed targets.
• Excellent problem‑solving abilities for handling client issues efficiently.
• Team‑player attitude with a willingness to support colleagues.

Required skills