Client Advisor & Sales Support - Luxury Jewelry

About the role

Bulgari Middle East is looking for a Client Advisor and Sales Support to join its team in Qatar. The role provides an inspirational, luxurious shopping experience, supports colleagues in running the boutique efficiently, and drives store targets through excellent product knowledge.

Key responsibilities

• Welcome all clients and prospects (browsing, purchase, after-sales, complaints) and listen to their needs, giving customized advice and introducing them to the brand.
• Build relationships with existing clients and engage new customers.
• Manage the sales process from welcome to packaging according to delivery standards and selling techniques.
• Contribute to the achievement of store and service KPIs.
• Register client data in the CRM system and carry out CRM one-to-one activities.
• Follow all sales procedures and guidelines.
• Keep the front of the shop clean and products displayed according to VM guidelines.
• Handle after-sales front-office tasks such as taking in items for repair, interviewing customers, entering data in SAP, and following up on estimates, lead times, returns and invoicing.
• Complete online training modules and take part in defined training sessions.

Required profile

• At least 5 to 7 years of sales experience in a luxury environment.
• Experience with marketing and customer relationship management techniques is ideal.
• Strong customer service and negotiation skills, integrity and respect.
• Knowledge of Bulgari products, selling skills and store procedures is an advantage.

Required skills

• Proficiency in written and spoken English is essential.
• Arabic is a strong asset.