Core Agent

About the role

As a Core Agent you will be at the centre of the guest experience at Four Seasons Hotel Doha, acting as the primary point of contact for visitors and ensuring smooth communication across all hotel services. You will work closely with the front‑desk and reservations teams to deliver personalised assistance, uphold the brand’s standards of luxury hospitality, and contribute to memorable guest moments.

Key responsibilities

• Serve as the first point of contact for guests, handling inquiries, reservations and check‑in/check‑out procedures.
• Ensure seamless communication between guests and hotel departments, coordinating with housekeeping, food & beverage, and concierge teams.
• Assist with reservation management, providing accurate information and maintaining up‑to‑date guest records.
• Address guest concerns promptly, liaising with relevant departments to resolve issues efficiently.
• Maintain accurate guest records and update reservation systems in real time.

Required profile

• Strong command of spoken and written English.
• Passion for delivering high‑quality hospitality service.
• Demonstrated ability to work in a fast‑paced, multicultural environment.
• Excellent interpersonal skills and attention to detail.

Required skills