CRM Executive
Saleh Al Hamad Al Mana Co. · Doha
Job description
About the role
The CRM Executive is responsible for maintaining accurate customer data, handling inquiries, and ensuring high levels of client satisfaction.
Key responsibilities
- Ensure all data entered into the database system is correct and precise.
- Update customer information and maintain daily updates to DMS and project sheets.
- Create and follow data through Kerridge CRM, LMS, and LMT.
- Monitor customer inquiries from web, social media, landline, and other channels.
- Track daily surveys to ensure client satisfaction and provide daily digital leads reports.
- Maintain a diary of press communications and produce monthly digital monitoring reports.
- Handle inbound and outbound customer contacts, resolve issues and complaints.
Required profile
- Maintain a high level of customer satisfaction and promote the company’s reputation.
- Log complaints in the system, follow up, notify customers and provide resolution updates.
- Educate and direct customers to appropriate channels for convenience.
- Handle an average of 100 calls per day.
Required skills
- Kerridge CRM
- LMS
- LMT
- DMS
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Published 5 hours ago
Expires 1 week from now
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Saleh Al Hamad Al Mana Co.
Doha