Customer Service Associate - Food Retail

About the role

The Customer Service Associate works in an M&S Food store in Qatar, delivering outstanding customer service through effective complaint handling and personalized assistance. The role also covers visual merchandising, inventory management, cash handling and sales support, with success measured by customer satisfaction, store ambiance, sales improvement and efficient transactions.

Key responsibilities

• Engage with customers to provide a high level of service and assist with their needs, and handle basic complaints, escalating issues as needed
• Maintain the store according to visual merchandising standards and regularly clean and maintain the sales floor
• Help receive new shipments, restock the store and manage inventory so it stays fully stocked and orderly
• Recommend products to customers based on their needs, using upselling and cross-selling, and stay up to date on product information
• Operate the cash register, process transactions following company payment policies, and keep the checkout area clean and organized

Required profile

• Previous experience in customer-facing roles
• Ability to maintain high store standards and help organize and keep the store clean
• Experience recommending products and upselling and cross-selling
• Experience operating cash registers and following cash-handling procedures

Required skills

• Excellent customer service and strong verbal communication and interpersonal skills
• Attention to detail for store organization and cleanliness
• Team player who works collaboratively to meet store goals