General Manager - Full-Service Hotel, Doha

About the role

An experienced, commercially focused General Manager is sought to lead the overall operation and performance of a hotel in Doha. The role carries full responsibility for the hotel's operational, financial, commercial and service performance, and calls for a hands-on hospitality leader who can drive revenue, control costs, strengthen the team and maintain high guest-experience standards. Understanding of the Qatar hospitality market is expected.

Key responsibilities

• Lead day-to-day operations across all departments and take full ownership of the P&L, budget, revenue, profitability and financial performance.
• Develop and execute business plans to improve revenue, occupancy, ADR, RevPAR, market share and profitability.
• Work with Sales, Marketing, Revenue and F&B teams to find new business and strengthen market position, and maintain relationships with corporate accounts, government entities, travel partners and key clients.
• Monitor operating expenses, payroll, procurement and departmental costs while keeping service quality high, and identify efficiency improvements.
• Lead annual budgeting, forecasting and performance reviews, ensuring departments follow budgets, SOPs, brand standards and company policies.
• Maintain high guest satisfaction, personally handling major guest concerns, and provide visible leadership to guests and staff.
• Recruit, develop and retain a hotel leadership team, set KPIs for department heads and build a performance-driven culture.
• Ensure compliance with Qatar laws, licensing, health and safety standards and other regulations, and oversee maintenance, security and safety.
• Report regularly to Corporate Management and Ownership and work with owners and the corporate office on strategy and performance improvement.

Required profile

• Bachelor's degree in Hospitality Management, Business Administration or a related field.
• 10-15 years of progressive hotel management experience, including a senior leadership position.
• Previous General Manager, Hotel Manager, Resident Manager or Director of Operations experience in a full-service hotel.
• Experience in Qatar, GCC or the wider Middle East is highly preferred.
• Fluent English required; Arabic is a strong advantage.
• Comfortable working directly with hotel owners and corporate leadership.

Required skills

• Strong operational knowledge of Rooms, F&B, Sales & Marketing, Revenue Management, Finance and Human Resources.
• Hotel financials, budgeting, forecasting, cost management and P&L.
• Demonstrated track record of improving performance, revenue, profitability and guest satisfaction.
• Leadership, communication, negotiation and stakeholder-management skills.
• Turnaround or performance-improvement experience is particularly valued.