Guest Experience Expert – Guest Relations

About the role

The Guest Experience Expert delivers memorable, personalized service throughout a guest's stay, ensuring every interaction feels part of a unique experience. Working on the hotel floor, you will guide guests, respond to requests, and showcase local highlights while upholding Marriott’s standards of wonderful hospitality.

Key responsibilities

• Provide a full range of guest services, from check‑in to check‑out, and address guest inquiries promptly.
• Process operational tasks, complete reports, and share local area information.
• Maintain a safe, clean, and professional work environment, following all company policies.
• Move throughout the property, lifting and carrying items up to 10 lb without assistance.
• Uphold confidentiality, protect company assets, and ensure quality standards are met.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior hospitality experience required.
• Ability to stand, walk, or sit for extended periods.
• Physical capability to lift, carry, push, or pull objects weighing ≤10 lb.
• Professional appearance and communication skills.

Required skills

What we offer

• Equal opportunity employment in a diverse, global hospitality brand.
• Opportunities for career growth within Marriott International.
• A dynamic, guest‑focused work environment.