Guest Service Agent (Operator)

About the role

Join AccorHotel in Doha as a Guest Service Agent (Operator) and deliver professional, genuine hospitality to guests, visitors, and staff. You will be the first point of contact, creating positive and memorable experiences while supporting the hotel's operational flow.

Key responsibilities

• Welcome and support guests, visitors, and staff with professionalism and genuine hospitality.
• Manage incoming and outbound communications using a multi‑line phone system, ensuring prompt and accurate responses.
• Share information about services, promotions, rates, and facility policies with clarity and enthusiasm.
• Coordinate guest appointments and inquiries, collaborating with internal teams for seamless service delivery.
• Maintain accurate records through data entry, message logging, and administrative support.

Required profile

• At least 1 year of experience in a guest‑facing or communication role within the hospitality industry or a similar customer‑service environment.
• Excellent communication skills in English; additional languages are a plus.
• Strong interpersonal abilities and a natural problem‑solver who stays composed under pressure.
• Comfortable with computer systems and willing to quickly learn the Opera System.
• A genuine passion for delivering outstanding customer service with a positive, collaborative spirit.