Guest Service Officer

About the role

Park Hyatt Doha is looking for a Guest Service Officer who is passionate about hospitality and fluent in Arabic. In this 5‑star environment you will be responsible for delivering exceptional service and creating memorable experiences for every guest.

Key responsibilities

• Manage front‑desk operations, including check‑in, check‑out and guest inquiries.
• Provide personalized assistance to guests, anticipating needs and resolving issues promptly.
• Maintain accurate guest records using the hotel’s property management system.
• Coordinate with housekeeping, food & beverage and other departments to ensure seamless service delivery.
• Handle varied shift patterns and adapt to a dynamic, high‑pace environment.

Required profile

• 1‑2 years of experience in front‑desk, guest service or customer‑service roles, preferably within a luxury hotel.
• Fluent Arabic and strong English communication skills.
• Excellent problem‑solving abilities and a flexible, adaptable attitude.
• Ability to work varied shifts, including evenings and weekends.

Required skills

• Familiarity with hotel management systems such as Opera or other PMS platforms.
• Proficiency in using property management software for reservations and billing.

What we offer

• Opportunity to work in a prestigious 5‑star hotel brand.
• Career development in a globally recognised hospitality environment.
• Inclusive and diverse workplace committed to employee growth.