Host / Hostess

About the role

The Host / Hostess welcomes guests, manages reservations and seating arrangements and ensures a positive first impression of the restaurant or hospitality outlet. The role needs excellent communication, professional grooming and close coordination with the service team.

Key responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Manage reservations, waiting lists and seating arrangements efficiently.
• Escort guests to their tables and provide menus when required.
• Handle guest inquiries, requests and basic complaints professionally.
• Coordinate with restaurant supervisors and service staff on table availability and guest flow.
• Maintain accurate reservation and guest records.
• Keep the reception and entrance areas clean, organised and presentable.
• Inform guests about services, menu offerings and opening hours when asked.
• Monitor guest satisfaction and report concerns to the team.
• Follow company grooming, hygiene and customer service standards.

Required profile

• Minimum 1 year of experience as a Host/Hostess, preferably in 4 or 5-star hotels or established restaurants.
• Experience in greeting guests, handling reservations and managing seating arrangements.
• Valid Qatar ID and a valid Food Handler Certificate.
• Excellent grooming, personal hygiene and professional appearance.

Required skills

• Good spoken English and confident communication with guests.
• Strong customer service, interpersonal and organisational skills.
• Ability to stay calm, courteous and organised during busy service periods.
• Strong teamwork and coordination skills.