Information Technology Support Engineer

About the role

We are looking for a proactive IT Support Engineer to provide remote technical assistance to multiple companies within our group. Based in Doha, you will be the first point of contact for end‑user issues, ensuring smooth operations and high service quality.

Key responsibilities

• Provide remote support for Windows OS, Microsoft Office, and Microsoft 365 users.
• Troubleshoot hardware, software, and network problems.
• Manage user accounts, permissions, and access controls.
• Document support activities and maintain accurate records.
• Train end users on basic operations and promote user satisfaction.
• Collaborate with internal teams to resolve escalated issues.

Required profile

• 3–5 years of hands‑on IT support experience.
• Customer‑focused with strong communication skills.
• Self‑starter able to work independently and reliably.
• Experience in an international or multi‑company environment is a plus.

Required skills

• Strong knowledge of Windows operating systems.
• Proficiency with Microsoft Office Suite and Microsoft 365.
• Experience supporting Apple and Linux platforms (optional).
• Ability to troubleshoot hardware, software, and network issues.
• User account and permission management.