Local Service Unit (LSU) Sales Manager - PGSV, Qatar

About the role

The Local Service Unit (LSU) Sales Manager, PGSV delivers the BU PGSV and HUB strategies at country level on behalf of the Service Business Unit, reporting to the Local Service Unit Manager and functionally to the Hub Marketing & Sales Manager. The role works closely with the Hub Sales team, the Country Local Sales Manager, the front-end sales team, and the Product and Systems BU sales teams, and coordinates the country-level service marketing and sales teams to give customers a single Hitachi Energy service approach.

Key responsibilities

• Plan and implement the hub service sales strategy covering lifecycle management, service products, solutions and installed base penetration, and lead teams to exceed targets on orders, GM%, response time and customer satisfaction
• Forecast sales accurately using SFDC, improve data quality and negotiate major contracts to secure service order volume
• Identify and pursue new business and leads by analysing installed base potential, and work with account, segment and channel managers on account plans
• Manage the LSU budget, sales and operations planning with the Hub M&S manager, GPG Marketing managers and the Hub Controller
• Develop pricing strategies with the Global M&S Pricing Manager and PSC pricing managers, supported by market analysis
• Build long-term relationships with key customers, manage SLAs, and promote Hitachi Energy's HSE and sustainability culture
• Train and coach the service sales team, support product launches and e-commerce strategies, and take the lead on marketing events and trade shows when needed
• Ensure the inside sales organization and tendering process, including risk review, are followed, and monitor client financial status and HSE expectations

Required profile

• Bachelor's degree in a relevant field or equivalent experience
• Significant, demonstrable experience in service sales, including installed base management, ideally in an OEM with an extensive installed base in the electrical installations or energy sector
• Proven track record of leading a matrixed service sales team and collaborating with external and internal stakeholders
• Experience working within the energy sector

Required skills

• Strong customer relationship skills
• Proven understanding of Hitachi Energy systems and products
• Analytical and strategic thinking, excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment