Manager Business Systems

About the role

Hamad International Airport is looking for a Manager Business Systems to lead digital products that support the passenger experience. This is more than managing IT projects: the role leads software development teams, owns B2C web and mobile products from development through launch, support and continuous improvement, and ensures platforms perform well after launch.

Key responsibilities

• Lead a team of software developers and designers.
• Own delivery of B2C web and mobile products from development through launch, support and continuous improvement.
• Work with business teams to turn customer needs into practical digital solutions.
• Drive Agile ways of working across software delivery.
• Explore how AI-enabled software engineering can improve development speed and quality.
• Manage enterprise applications and business-critical systems.
• Lead major technology programmes and system implementations.
• Manage vendors, service providers and technology partners.
• Take ownership when critical systems experience operational issues.
• Build a strong team through coaching, clear direction and knowledge sharing.

Required profile

• 8+ years of relevant technology experience.
• Experience leading software development teams.
• Experience delivering B2C web and/or mobile products.
• Experience taking digital products from development and launch into ongoing operations and support.
• Experience supporting enterprise applications or business-critical systems.
• Experience within aviation, airports, airlines or another 24/7 customer-facing environment is an advantage.

Required skills

• Strong Agile delivery experience.
• Strong stakeholder and vendor management skills.
• Exposure to AI-enabled software engineering.

Candidates are asked to apply by telling the employer about a web or mobile product they are particularly proud of delivering.