Manager IT – Airport Operations Support

About the role

This role leads critical airport IT systems that keep passenger journeys, baggage operations and airfield activities running 24/7. You will ensure mission-critical systems stay available, secure and high performing, directly affecting operational safety, efficiency and passenger experience. The position sits at the heart of one of the world's most advanced airports.

Key responsibilities

• Lead 24/7 support of critical airport systems (AODB, BHS, operations platforms) and take full ownership of incidents
• Ensure stability, availability and recovery of systems impacting live airport operations
• Personally lead major incidents end-to-end, handle high-pressure operational disruptions and drive root cause resolution
• Manage a team of engineers and support staff, build internal IT collaboration and foster a high-performance support culture in a 24/7 environment
• Drive live system support and ongoing upgrades (e.g. AMS upgrade), support continuous improvements and ensure smooth handover from projects to day-to-day operations

Required profile

• 8+ years in airport IT systems (AODB / BHS essential)
• Proven leadership of team members in a 24/7 environment
• Hands-on incident and problem management ownership
• Experience in internal IT teams, not purely vendor-side
• Experience in large-scale airport operations environments
• Ability to manage high operational complexity and scale, and to thrive in fast-paced, high-pressure work