Merchant Onboarding Intern

About the role

qlub is a fintech that helps restaurants accept payments quickly, from QR-code payments to softPOS terminals. Its Operations team prepares every new restaurant partner before it takes its first payment. As a Merchant Onboarding Intern in the Operations team, you will work closely with the Operations Manager in Qatar to get new restaurants live quickly and correctly, train their staff and keep each restaurant's setup accurate after launch. The role is mainly customer-facing.

Key responsibilities

• Conduct training sessions for front-of-house staff at new and existing restaurants
• Process new merchant onboarding submissions, including collecting and checking KYC documents
• Set up restaurant configurations in the qlub admin panel
• Coordinate with restaurants, POS providers and internal teams (Sales, Integrations, Menu & Design) so each launch happens on the agreed date
• Action restaurant change requests such as commission and payment-cycle updates, bank detail changes and configuration updates
• Maintain an equipment inventory list

Required profile

• Recently graduated with a Bachelor's degree
• Lived in Doha for 3+ years
• Available full-time in Doha, and happy to move between restaurants during the day
• A valid Qatar driving licence is a strong advantage
• Arabic is a must
• Nice to have: experience in F&B, hospitality, retail or customer service

Required skills

• Tech-savvy, especially with AI tools
• Excel / Google Sheets skills
• Comfortable working shifts, either 9am-6pm or 12pm-9pm