Operational Team Leader - Soft Services

About the role

The Operational Team Leader directs and coordinates the Soft Services operation so that the highest quality of cleanliness is achieved, in line with the standards and policies of FMM. The role leads a team of 30 to 50 cleaning operatives.

Key responsibilities

• Supervise and coordinate the activities of custodial staff to ensure high standards of cleanliness and client satisfaction.
• Train, mentor and motivate custodial team members, guiding proper cleaning techniques and safety procedures.
• Inspect public areas and back-of-house areas regularly to ensure compliance with cleanliness standards and address deficiencies promptly.
• Assist in developing and implementing cleaning schedules.

Required profile

• Diploma or associate degree, or equivalent, in Business Management, Hotel & Restaurant Management, Housekeeping or Building Maintenance.
• At least 2 years of experience in housekeeping or cleaning within facilities management or a related field, in a team-leading or supervisory role.
• BICSc, FIGR or ISSA certification preferred.

Required skills

• Advanced technical knowledge of strip and seal of floors and floor restoration.
• Advanced knowledge of chemicals used in cleaning.
• Knowledge of different types of cleaning equipment and machines.