Radio Dispatch, Voice & VHF Communications Engineer

About the role

Madre Integrated Engineering is looking for a Radio Dispatch, Voice & VHF Communications Engineer in Doha. The role is a subject-matter expert and Level-3 support position for Frequentis voice-communication, radio-dispatch and VHF systems (with Park Air / Sepura elements). It owns the deep technical health of the system, resolves issues that Level-2 cannot, and drives out root causes.

Key responsibilities

• Provide advanced diagnostics at system, application and infrastructure level.
• Carry out root-cause analysis for major and recurring incidents and own the permanent fix.
• Open and manage OEM back-to-back support cases under the same ticket and SLA clock.
• Own configuration, firmware and software maintenance, and coordinate manufacturer releases and upgrades.
• Own preventive-maintenance procedures and predictive monitoring.
• Maintain design documents, SOPs and the knowledge base; mentor and sign off Level-2 competence.
• Assess changes to the system for the Change Advisory Board.
• Maintain the voice switch, dispatch positions, recording and VHF, coordinate position work with operations and verify recording compliance.

Required profile

• Frequentis (and Park Air / Sepura) product training and radio/voice-communications experience.
• 5 or more years of hands-on experience with the specific system in a comparable environment.
• ITIL Foundation certification.

Required skills

• Deep product knowledge of Frequentis, Park Air and Sepura systems.
• Diagnostic and root-cause analysis skills.
• OEM liaison, documentation and mentoring.