Receptionist

About the role

Join Hilton’s award‑winning hospitality team as a Receptionist, where you will be the first point of contact for guests and set the tone for their stay. You will ensure smooth check‑in and check‑out processes while delivering memorable, warm service.

Key responsibilities

• Greet guests, complete check‑in, verify details, assign rooms, issue keys and provide welcome materials or bell service assistance.
• Process departures by verifying charges, handling payments, issuing receipts and using the point‑of‑sale system accurately.
• Provide comprehensive information on hotel offerings, rates, promotions and local attractions to assist guest inquiries.
• Promote hotel amenities and up‑sell services to maximize revenue.
• Respond promptly to guest requests, resolve concerns with care and manage communications efficiently.

Required profile

• A passion for hospitality and delivering exceptional guest experiences.
• Integrity, teamwork, ownership and a sense of urgency in every interaction.
• Strong communication skills and the ability to inspire and lead by example.
• Commitment to Hilton’s core values and a focus on delivering quality service.