Reservation Agent

About the role

The Reservation Agent will handle incoming guest inquiries via calls, emails and online channels, ensuring smooth booking experiences and high satisfaction.

Key responsibilities

• Handle incoming calls, emails, and online bookings for guest reservations.
• Accurately process bookings, cancellations, and modifications using the hotel’s reservation system.
• Provide information about hotel services, room types, rates, availability, and amenities.
• Manage special guest requests such as early check‑in, late check‑out, or additional services.
• Address and resolve guest concerns or complaints related to reservations or room accommodations.
• Input guest and payment information into the booking system and maintain accurate records.
• Send confirmation messages with booking details and pre‑arrival instructions.
• Follow up on no‑shows, cancellations, and inquiries to optimize occupancy.

Required profile

• High school diploma or equivalent; hospitality or business degree is a plus.
• Previous experience in front office, hospitality or reservations preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast‑paced environment.
• Knowledge of hotel services, room types, and amenities.