Reservation Supervisor

About the role

Ibis and Adagio Doha, a multi-branded hotel complex of 306 rooms and serviced apartments run by Accor, is looking for a Reservation Supervisor. The hotel sits near Hamad International Airport, Msheireb Downtown and Souq Waqif, and the role covers daily reservations operations and the supervision of Reservations Agents.

Key responsibilities

• Supervise daily reservations operations and ensure timely, accurate handling of booking enquiries and requests.
• Manage individual, corporate, group and long-stay reservations, including amendments and cancellations.
• Monitor room availability, rates, inventory and booking conditions.
• Ensure accurate reservation details, guest profiles, payment guarantees and booking documentation.
• Coordinate with Revenue Management, Sales & Marketing, Front Office and Finance to support commercial objectives.
• Support revenue generation through upselling, booking conversion and approved pricing strategies.
• Monitor tentative bookings, deposits, cancellations, no-shows and outstanding enquiries.
• Handle guest enquiries and reservation-related complaints professionally.
• Supervise, coach and support Reservations Agents to meet service and performance targets.
• Prepare reservation reports, monitor booking trends and departmental performance.
• Maintain compliance with Accor standards, hotel procedures and guest data protection requirements.

Required profile

• Diploma or Bachelor's degree in Hospitality Management, Hotel Administration, Business Administration or a related field.
• Minimum 2 years of hotel reservations experience, preferably with supervisory or senior Reservations Agent experience.
• Good command of written and spoken English; additional languages are an advantage.
• Strong leadership skills and the ability to supervise, coach and motivate a team.

Required skills

• Strong knowledge of reservation procedures, room inventory, rates and revenue management principles.
• Experience with Opera PMS/Opera Cloud and Microsoft Office is preferred.
• Excellent communication, organisational and problem-solving skills.

What we offer

• Employee benefit card with discounted rates in Accor properties worldwide.
• Learning programs through Accor Academies.
• Opportunities to develop your talent within the property and across the group.
• Corporate Social Responsibility activities.