Reservations Agent

About the role

Sheraton in Doha is looking for a Reservations Agent. The role handles all reservation requests, changes and cancellations received by phone, fax or mail, and supports guests with their room bookings while following company policies and quality standards.

Key responsibilities

• Process reservation requests, changes and cancellations received by phone, fax or mail.
• Identify guest needs and determine the appropriate room type, then verify availability and rate.
• Explain guarantee, special rate and cancellation policies to callers and accommodate and document special requests.
• Answer questions about property facilities, services and room accommodations.
• Use sales techniques to maximise revenue and follow proper escalation procedures for guest concerns.
• Input and access data in the reservation system, coding special room types such as complimentary rooms, employee discounts, travel agent inspection rates and wholesale reservations.
• Welcome guests according to company standards, assist individuals with disabilities and respect guest and coworker privacy.
• Keep a clean, professional appearance, speak clearly and professionally, and comply with quality assurance standards.

Required profile

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• Able to move, lift and carry objects weighing up to 10 pounds without assistance.