Senior Advanced Services Engineer - Support Integration Architect

About the role

Oracle is hiring a Senior Advanced Services Engineer, described as a Support Integration Architect, based in Doha, Qatar. The role manages complex, variable client relationships, oversees domain, issue and change control strategies, mitigates integration risks and acts as the final escalation point. It requires full-time on-site work at the customer location.

Key responsibilities

• Manage complex client relationships and lead client meetings and events
• Develop and plan the execution of customer domain strategy, and track and implement standard recommendations to improve domain health, safety and usability of Oracle Health products and services
• Troubleshoot complex technical integration issues and escalate as appropriate; analyze performance issues and propose stability improvement strategies
• Work with cross-functional teams to evaluate packages for code compatibility and consult stakeholders on integration and stability
• Drive customer-specific solution configuration design, mitigate solution risks and issues, and contribute to internal team initiatives
• Provide 24/7 on-call support and be available at the client location during incidents

Required profile

• At least 6+ years of implementation and support experience
• At least 6+ years of healthcare information technology work
• Experience with multiple products and integrated solution modules
• Experience with Discern Rules, Operations Job, Olympus, Print Services, Clinical Reporting and basic CCL (creation and maintenance)
• Preferred: Bachelor's or master's degree in IT, healthcare or a related field, or equivalent experience
• Preferred: experience in a Support or Application Managed Services organization, and strong understanding of Cerner/Oracle Health Millennium integrations

The role is 100% on-site at the customer site in Doha, with willingness to work additional or irregular hours as needed and to follow corporate security policies.