Senior Fraud Monitoring Analyst

About the role

We are looking for a Senior Fraud Monitoring Analyst to lead real‑time fraud detection, investigation and escalation within our 24/7 Fraud Operations function. The role ensures compliance with the Qatar Central Bank Anti‑Fraud Communication Mechanism (AFCM) and acts as the primary operational escalation point during assigned shifts.

Key responsibilities

• Monitor fraud alerts continuously (365/7/24) from the fraud system and other channels such as call centre and partner institutions.
• Review, triage and prioritize alerts based on risk‑based thresholds and escalation criteria.
• Conduct initial analysis of suspicious transactions across digital channels, payments (Swift, RTGS, Qatch, Fawran), wallets and PSP‑linked activities.
• Contact customers when required to verify transactions and gather information using approved scripts.
• Apply preventive actions within authority (e.g., flagging, temporary restriction) and document all actions in the case management system.
• Escalate high‑risk or complex cases immediately according to escalation matrices and AFCM timelines.
• Serve as the primary operational contact for fraud reports received outside normal business hours and coordinate with external banks and payment service providers.

Required profile

• Professional experience in fraud monitoring, detection or investigation within a banking environment.
• Strong understanding of anti‑fraud regulations and AFCM requirements.
• Ability to work night shifts, weekends and public holidays.
• Excellent communication skills for interacting with customers and external partners.

Required skills

• Experience with fraud monitoring systems.
• Knowledge of payment platforms such as Swift, RTGS, Qatch and Fawran.
• Familiarity with digital banking channels (IB, MB, CBX) and PSP‑linked transactions.