Senior Spa Receptionist (Arabic Speaker)

About the role

As a Senior Spa Receptionist at AccorHotel’s MGallery boutique, you will be the first point of contact for guests seeking wellness experiences. Your warm welcome and attentive service will set the tone for a relaxing and memorable spa journey.

Key responsibilities

• Greet guests, manage spa reservations, appointments and inquiries with professionalism.
• Explain and recommend spa treatments, coordinate schedules with therapists, and ensure smooth guest flow.
• Handle guest records, payments, billing and maintain an organized reception area.
• Communicate guest preferences to therapists, address feedback, and promote spa packages and retail products.

Required profile

• Previous experience in spa reception, front office or guest services is an asset.
• Excellent communication, interpersonal skills and a welcoming, professional demeanor.
• Strong organizational abilities, attention to detail and flexibility to work shifts, weekends and public holidays.
• Fluency in English; Arabic speaking is required, additional languages are a plus.

Required skills

• Good computer skills for managing reservations and payments.

What we offer

• Employee benefit card with discounted rates at Accor properties worldwide.
• Learning programs through Accor Academies and opportunities for career growth.
• Participation in Corporate Social Responsibility initiatives such as Planet 21.