Service Manager - Automotive

About the role

Almana Group is looking for an experienced Service Manager to oversee the daily operations of its automotive service reception department in Doha. The manager ensures efficient service delivery, operational excellence and high customer satisfaction by supervising the service reception team, coordinating with the workshop and parts departments, and keeping up with manufacturer service standards.

Key responsibilities

• Manage and supervise daily service reception activities so vehicles are delivered on time, and make sure service and repair follow manufacturer standards and quality requirements.
• Work closely with the Workshop Manager and Parts Department, review repair estimates and communicate costs and requirements to customers, obtaining approvals before work starts.
• Monitor service efficiency, vehicle turnaround times and customer retention, and ensure recall campaigns are completed on time.
• Handle escalated customer complaints, monitor customer feedback and satisfaction, and build strong relationships, including with VIP customers.
• Lead, coach and evaluate the Service Advisors and reception team, taking part in manpower planning and recruitment.
• Review performance reports and operational data to drive continuous improvement and support departmental goals for quality, satisfaction, productivity and profitability.

Required profile

• Diploma or Bachelor's degree in Engineering.
• At least 10 years of experience in the automotive industry, including at least 5 years in a supervisory or management role.
• Proven automotive service management experience in a dealership or workshop setting.
• Excellent communication skills in English and Arabic.

Required skills

• Strong leadership, team management and customer relationship management skills.
• Sound understanding of automotive aftersales operations and dealership service processes.
• Organizational, planning and administrative skills, with strong problem-solving and decision-making abilities.
• Ability to manage priorities and maintain service quality in a fast-paced environment.